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Service Tiers

Flexible Maintenance Plans

Choose from several maintenance tiers designed to match your operational needs, from basic updates to fully managed services.

Stability you can trust

Maintenance Outcomes

Operations teams measure us on uptime, response, and continuous improvements.

What platform teams ask

Maintenance FAQ

Common questions about our maintenance services, updates, and technical support.

Development Services

Kick-start new initiatives quickly

Visit Software Development to see how we spin up feature teams for enhancements discovered during maintenance.

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PLATFORM MAINTENANCE

Maintenance & Updates

Keep your platform running smoothly with proactive maintenance, security updates, and continuous improvements. We handle the technical details so you can focus on your business.

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Core Maintenance

Essential Maintenance Services

We keep your platform secure and stable with regular updates, patches, and recovery services that prevent downtime and reduce operational risk.

Security Updates

Proactive security patches and vulnerability management

Monthly security patch deployment

Vulnerability scanning and remediation

Security compliance monitoring

Incident response and resolution

Platform Updates

Regular feature updates and performance improvements

Quarterly feature releases

Performance optimization

Bug fixes and stability improvements

New feature enablement

Backup & Recovery

Automated backups with disaster recovery

Daily automated backups

Point-in-time recovery

Disaster recovery testing

Cross-region backup replication

Monitoring & Prevention

Proactive Monitoring

We continuously monitor performance, system health, and capacity to detect issues early and ensure your platform remains fast, reliable, and scalable.

Performance Monitoring

24/7 system monitoring with automated alerting and performance tracking

Health Checks

Regular system health assessments and optimization recommendations

Capacity Planning

Proactive scaling and resource optimization based on usage trends

Standard Maintenance

Monthly security updates, quarterly feature releases, and email support

Premium Maintenance

Bi-weekly updates, dedicated maintenance windows, priority support

Enterprise Maintenance

Custom update schedules, dedicated support team, SLA guarantees

Managed Services

Full platform management including monitoring, optimization, and scaling

24/7

Monitoring

Automated alerts plus on-call engineers keep platforms healthy.

99.95%

Availability target

SLAs backed by redundancy and incident response playbooks.

12 hrs

Patch turnaround

Critical security fixes deployed within half a day.

30%

Performance gains

Continuous tuning reduces infrastructure spend and latency.

Maintenance includes security updates, bug fixes, server patches, monitoring, backups, and technical support depending on your plan.

Updates are applied monthly or based on urgency, such as security vulnerabilities or platform dependencies.

Yes. Our proactive monitoring identifies bottlenecks, errors, and capacity concerns before they impact users.

Absolutely. Our managed services include hosting oversight, scaling, log tracking, uptime monitoring, and environment optimization.

Support varies by tier and may include incident response, priority support, service reviews, and scheduled maintenance windows.

Related support services

Extend uptime with security, performance, and enablement.

Cybersecurity

Harden platforms with audits and remediation.

Performance

Optimize speed, reliability, and capacity.

Training & Support

Enable teams with onboarding and continuous support.

Keep Your Platform Running Smoothly

Choose the maintenance plan that fits your needs.

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Building the future of business software

Nixa is our AI-powered enterprise platform that transforms how organizations operate, collaborate, and innovate. Experience the next generation of business software.

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