Baby Products E-commerce Platform
Complete e-commerce system for baby product retailers with inventory, orders, customers, and fulfillment management
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Blueprints / E-commerce
E-commerce Support & Ticketing
Complete e-commerce support system covering customer tickets, orders, refunds, and customer service management
9 tables · 44 fields · 3 relationships
Database Schema
These are the tables this blueprint creates in your workspace, with their fields and the links between them.
Support Tickets8 fields
- Ticket NumberID
- Issue DescriptionRich text
- PriorityChoice
- StatusChoice
- Customer ContactEmail
- Creation DateDate
+ 2 more fields
Linked toTicket Audits · Customer Feedback
Customers6 fields
- Customer NameText
- EmailEmail
- PhonePhone
- AddressAddress
- Loyalty PointsNumber
- Preferred Contact MethodChoice
Support Agents6 fields
- Agent NameText
- EmailEmail
- PhonePhone
- SkillsChoice
- AvailabilityChoice
- Assigned Tickets CountNumber
Shipping Centers6 fields
- Center NameText
- LocationAddress
- CapacityNumber
- Contact NumberPhone
- Operational HoursLong text
- RelationshipsRelation
Linked toShipping Center Issues
Ticket Categories2 fields
- Category NameText
- DescriptionRich text
Ticket Audits3 fields
- Change DateDate
- Change DescriptionRich text
- RelationshipsRelation
Linked toSupport Tickets
Customer Feedback3 fields
- Feedback DateDate
- RatingRating
- CommentsLong text
Linked toSupport Tickets
Shipping Center Issues3 fields
- Issue DescriptionLong text
- Reported DateDate
- Resolution StatusChoice
Linked toShipping Centers
Orders7 fields
- Order NumberText
- Customer NameText
- Product NameText
- QuantityNumber
- Order DateDate
- StatusChoice
+ 1 more field
How It Works
Step 1
Open Blueprints in Nixa
Go to Settings → Blueprints and find E-commerce Support & Ticketing under Blueprints by Nixa.
Step 2
Review the changes
Nixa shows every table and relationship before anything is created, and asks you to choose when an item already exists in another form.
Step 3
Apply it
Once you approve, Nixa creates the tables, and your workspace records E-commerce Support & Ticketing and its version as its starting point.
Step 4
Make it yours
Add fields, views, dashboards and plugins. When your setup is ready, generate your own blueprint to reuse it.
See a blueprint applied to your own process
Book a demo and we will walk through the blueprint closest to your business. Already on Nixa? Workspace administrators find every blueprint under Settings → Blueprints.