Baby Products E-commerce Platform
Complete e-commerce system for baby product retailers with inventory, orders, customers, and fulfillment management
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Blueprints / E-commerce
Ecommerce Support & Ticketing System
Complete ecommerce support and ticketing system covering customer service, issue tracking, order support, and resolution management
7 tables · 36 fields · 5 relationships
Database Schema
These are the tables this blueprint creates in your workspace, with their fields and the links between them.
Support Tickets10 fields
- Ticket NumberID
- Customer EmailEmail
- Issue CategoryChoice
- Priority LevelChoice
- StatusChoice
- Assigned AgentText
+ 4 more fields
Linked toCustomers · Support Agents · Ticket Audits · Ticket Categories
Customers6 fields
- Full NameText
- EmailEmail
- PhonePhone
- AddressAddress
- Loyalty PointsNumber
- Preferred Contact MethodChoice
Linked toSupport Tickets
Shipping Centers5 fields
- Center NameText
- LocationAddress
- CapacityNumber
- Operational HoursTime
- Manager ContactPhone
Linked toShipping Logs
Support Agents5 fields
- Agent NameText
- EmailEmail
- PhonePhone
- Expertise AreaChoice
- AvailabilityYes / No
Linked toSupport Tickets
Shipping Logs5 fields
- Log DateDate
- Order NumberID
- Shipping StatusChoice
- CarrierText
- Tracking NumberText
Linked toShipping Centers
Ticket Audits3 fields
- Change DateDate
- Changed ByText
- Change DescriptionRich text
Linked toSupport Tickets
Ticket Categories2 fields
- Category NameText
- DescriptionLong text
Linked toSupport Tickets
How It Works
Step 1
Open Blueprints in Nixa
Go to Settings → Blueprints and find Ecommerce Support & Ticketing System under Blueprints by Nixa.
Step 2
Review the changes
Nixa shows every table and relationship before anything is created, and asks you to choose when an item already exists in another form.
Step 3
Apply it
Once you approve, Nixa creates the tables, and your workspace records Ecommerce Support & Ticketing System and its version as its starting point.
Step 4
Make it yours
Add fields, views, dashboards and plugins. When your setup is ready, generate your own blueprint to reuse it.
See a blueprint applied to your own process
Book a demo and we will walk through the blueprint closest to your business. Already on Nixa? Workspace administrators find every blueprint under Settings → Blueprints.